VPNAF Help Center

No. VPNAF asks only for a username and password — fill those in and the account is created, then sign in to the user panel. Your username and password are the only way to retrieve your subscription later, so keep them in a password manager and don't share one account with other people. Every page has a sign-in link in the top right.

Once you sign in to the user panel, the overview page shows your current subscription details and subscription URL, and the downloads page has clients for each platform. A subscription URL looks like https://example.com/sub?token=YOUR_TOKEN (this is an example; the address shown in your panel is the real one). Treat the subscription URL like a password — don't post it in public groups and don't let it appear in screenshots.

No. One account covers unlimited devices and works on Windows, macOS, iOS, Android and Linux at the same time. Install the client on the new device, copy the current subscription URL from the panel and import it — no new order needed. When you stop using an old device, just delete the configuration in its client.

The subscription URL normally stays the same, and the client refreshes its route list on the schedule you set. Re-import the latest URL from the panel if the route list hasn't changed in a long time, if the list is empty after importing, or if the account has been signed in on a shared device.

First check that you copied the whole URL; these links are long and it's easy to miss the trailing characters. Then trigger a manual subscription update in the client. If the list is still empty, try another client or another network to rule out your current network blocking the subscription request. If that doesn't solve it, open a ticket in the panel and include the client name and OS version.

Work through these in order: (1) switch to another route in the client, preferably one in a different region; (2) switch protocol and reconnect — the client includes WireGuard and IKEv2; (3) turn off other proxy, accelerator or security software so two programs aren't fighting over the network; (4) check that the system clock is accurate, since a large time offset breaks the handshake; (5) restart the client. Most cases recover at step 1 or 2.

Some apps ship their own network stack or force their own DNS, so their traffic never passes through the system proxy and the client can't reach it. Switch the client to global mode and open the app again to test. If it still fails, that app's traffic doesn't accept system-level forwarding, and changing routes won't help. If the same service loads in a browser, the app's own behaviour is the likely cause.

The usual cause is the system suspending the client in the background and tearing down the connection. Check three things: set the client to unrestricted in the battery or power-saving settings; allow the VPN configuration prompt the first time you connect; and reconnect manually after switching from Wi-Fi to mobile data. If Private DNS or a similar feature is enabled, turn it off and try again.

These networks often restrict UDP and non-standard ports. Switch protocol in the client first — for example from WireGuard to IKEv2 — or try another route. If you can, compare against a different network: if it works there, the restriction comes from the original network, not your account. Some networks also block subscription requests, so the route list fails to update; update the subscription on another network instead.

First make sure the client is reasonably up to date — older versions may not support the current subscription format. Then check that you're importing the right way: use the client's built-in subscription import and paste the URL, rather than adding routes one by one by hand; if you do import manually, the URL must be complete and free of stray spaces. If it still fails, try another client to tell whether the problem is the URL or the client.

Peak hours are the busiest stretch on any route. Practical steps: (1) move to a less popular region, or just another route in the same country; (2) prefer an IEPL dedicated line, which runs on its own channel; (3) check local Wi-Fi signal and router load, and switch to wired if you can; (4) close background sync, downloads and cloud backups that saturate the link. Switching routes is usually the most effective single step.

Choose by purpose, not by count: pick an Asian route for services in Asia; pick a route in the matching region for US or European services, since cross-continent latency is naturally higher; for video, prefer routes marked as streaming-capable; for AI tools, prefer direct routes. When a region has several routes, test each one, note the one that feels best and stick with it.

They describe the size of the network: exit points are spread across more than 90 countries and regions, with over 160 routes in total. There are three route types: IEPL dedicated lines run on their own channel and are the most stable; relay routes balance cost against quality; direct routes have the lowest latency but depend more on your local network quality. All three are labelled in the client.

A speed test only reflects the speed to one test server at one moment, and it's shaped by your local bandwidth cap, Wi-Fi quality, time of day and where the test server sits. A more useful way to judge a route is to open the services you actually use — video, cloud storage, AI tools — and compare routes on those. The latency figure in the client's route list is a reference value to the exit, not your download speed.

4K needs sustained, stable bandwidth. Try: pick a route marked as streaming-capable; use a wired connection or Wi-Fi close to the router; drop the resolution one step to check whether bandwidth is the limit; pause downloads on other devices on the same network. If only one platform stutters, switch to a route that platform is marked as supporting.

Three monthly plans: ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. All three include 90+ countries / 160+ routes and unlimited devices — the only difference is monthly data. Data resets monthly on your activation date.

Monthly plans reset every month and suit long-term use; data packs are used up and never expire, which suits a short business trip, a burst of heavy use, or topping up a monthly plan. Current data packs: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. If a monthly plan runs out, you can also buy a data pack and keep going.

An upgrade is charged as the price difference converted into the remaining days — you don't buy a second plan. The exact amount is shown in the panel's plan page when you submit the upgrade; pay after you confirm it.

Data resets monthly on your activation date, not on the 1st of each month. Whatever day of the month you activated is your reset day from then on, so different accounts reset on different dates.

Alipay, WeChat Pay and USDT. Payment is completed inside the user panel, and the panel's order status is authoritative. Don't pay outside the site or through a third-party payment agent, or the order may not be matched to your account.

A 60-day no-questions-asked refund is available. Open a ticket in the user panel with the order number and the reason, then follow the instructions in the reply. Refunds go back to the original payment channel; how long it takes depends on that channel.